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Welcome to the website for Clumic Beauty Ltd. Registered office address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. Registered in England and Wales with registration number: 14490109.


Terms of trading

Clumic Beauty provides all information, content and services available on this website, clumicbeauty.com. The terms “we”, “us” and “our” used throughout this website refer to Clumic Beauty Ltd. Please read carefully (along with our Terms of use and Privacy Policy) to understand our views and practices regarding your use of the Site. By visiting our website, you are accepting the terms and conditions and consenting to our privacy policies.

 

General conditions

We reserve the right to decline service to anyone for any reason at any time. You understand that your content (not including payment information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect the Terms.


1. Introduction

1.1  The terms contained in this document (Trading Terms) apply to all transactions for the purchase of product(s) and service(s)  from the Site. By ordering any product or Services from our Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.

1.2  By using our website, you declare that you are at the age of maturity in your region to complete the transaction or have the support of parent/guardian.

1.3  We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

 

2. Your account

It is your responsibility to ensure that information you enter to our system is accurate in all aspect and up to date.

In case of change in your personal details, please update your information on “my account page”. If you experience any trouble doing this, please contact us on support@clumicbeauty.com.

Please note that you are responsible for maintaining the confidentiality of your account and password to ensure there’s no unauthorised access to your account. If you believe your password has been made known to someone else and your account could be accessed without your permission, please reset your password by using “forgotten password” and we will reset your password and send to your email address.


3. Ordering

3.1  You may place an order to purchase product (s) advertised for sale on our Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Place Order” button on the checkout page.

3.2 If you hold an account with us, you will receive a confirmation and dispatch email, in addition you will also have the option to track the progress of your order in your online account under ‘Order Status’ for delivery updates.  If you are not able to check your order status through your online account and have not received an order confirmation email within 24 hours or dispatch email within three working days for standard delivery, please check your junk/spam folder and any secondary email addresses you may have used before contacting us by emailing support@clumicbeauty.com.

3.3 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

3.4 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Acceptance of your order and the formation of the contract between us will take place when we send you an email confirming that the products you have ordered are being dispatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Returns).

3.5 If your order includes product(s) which are not available from stock, we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to wait until the product(s) are available from stock, or cancel your order.


4. Prices and payment

4.1  The prices of product (s) advertised for sale on our Site are as set out on our Site. All prices are in pounds (£) sterling, exclusive of VAT, and shipping charges. Shipping charges will be added to the total amount due once you have selected a shipping service from the available option as set out in Shipping Information.

4.2  Prices may change at any time prior to (but not after) acceptance of your order.

4.3  We cannot accept your order until you have paid for it in full.

4.4  In the unlikely event that the price of an item has been incorrectly advertised on our Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply products at the incorrect price.


5. Delivery/Shipping

5.1  Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us.

5.2  We will deliver directly to the address specified in your order.

5.3  The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.

5.4  Once delivered, the product (s) ordered will become your property and your responsibility and, except in relation to product (s) that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.



6. Returns/Exchange and Refund

6.1   We hope that you are delighted with your order, but if for some reason you are not, we are here to support you. We are happy to exchange or process a refund except if one of the conditions listed in Clause 6.4, below applies. To be eligible for refund, you must notify us, giving us your full name, address and order reference (if any) within 14 days of receiving the damaged or faulty product(s). The products should be returned to us within 14 days of notifying us of your desire to return. Unfortunately returns and exchange cannot be offered after this period. Please contact us by emailing support@clumicbeauty.com for our returns process and address.

6.2  To meet the return deadline, it is sufficient for you to send your communication concerning your exercise of the right to return within 14 days of receiving the product(s).

6.3  In the case of refund, we will reimburse to you payments paid for the product(s), the cost of delivery/shipping will not be refunded. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Refund will be processed as soon as the return has been received and inspected, please allow up to 7 working days.  Alternatively, you may ask us to exchange the product, rather than provide you with a refund.

6.4  Refund will not be processed if:

i.              The product is no longer in the same condition it was when you received it

ii.             The product is no longer in the original packaging.

iii.            The product has been used.

unless the product(s) were damaged or faulty when delivered to you or have been incorrectly delivered.

6.5 All such products should be returned within fourteen (14) days of receiving your instruction to cancel the order

a.            pack the returns parcel securely, ensuring you include the returns notes

b.            return the parcel to us, we suggest, either by courier or by recorded delivery mail or other form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents.

6.6  Our policy on returns does not affect your statutory legal rights.



7. Products

7.1  Product description/pricing are subject to change at any time without notice. We reserve the right to make changes to the products including quality, quantity and content or discontinue any product at any time at our sole discretion. We reserve the right to cancel or reduce the quantity of products ordered that we believe in our sole discretion that is not in accordance with our terms of use.

7.2 You are responsible for using and storing the product in an appropriate manner as described in the product’s instructions. As much as we believe in our products, we do not warrant that products will meet your personal expectations.

7.3 Our policy on products does not affect your statutory legal rights.


8. Accuracy and timelines of Information

8.1  We endeavour to be as accurate as possible at all times, however to the extent permitted by law, there may be occasional typographical errors, omissions and inaccuracies relation to the content of the site.

8.2 This site may contain certain historical information which is not current and is provided for your reference only.

8.3 There may be occasional typographical errors, inaccuracies or omissions in the information provided in our site that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders (if applicable), of any inaccurate information at any time without prior notice.


9. Third party links

We are not responsible for the content of any other websites, or any off-Site pages linked to or from our website. Links appearing on the Site are for convenience only and does not have our endorsement. We are not responsible for inspecting or evaluating the content or accuracy of any off-Site pages or sites linked to or from our website and do not warrant the use of such site/pages. We are not responsible or liable for the contents, actions, products or services provided by third party link to or from our website.  You should carefully review the terms of use and privacy policies of all other website you visit.


10. Security

10.1  We understand that you may have concerns about security on the internet. Our Site uses a secure server in our online ordering process to protect your personal information.

10.2  When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.

10.3 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

10.4 If you have any additional queries about security, please contact us.

11. Submissions; User’s comments/Feedback

Any solicited or unsolicited enquiries, feedback, suggestions, ideas or other information you provide to us will be treated as non-proprietary and non-confidential. We are not obliged to pay compensation for any comments; or to respond to any comments. We reserve the right to decline unsolicited suggestions and or ideas. If at any time, with or without our request, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'submissions'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any submissions that you send to us. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We are responsible or liable for any comments posted by you or any third-party.


12. Disclaimer of Warranties; Limitation of Liability

12.1  We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control. You expressly agree that your use of, or inability to use, the service is at your sole risk.

12.2 You are responsible for the use you make of the products(s) and Service(s) you order. To the extent not prohibited by law, we accept no liability for  any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

12.3 We do not guarantee, represent or warrant that your use of our site and service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the site and services will be accurate or reliable

12.4 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

12.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.


13. Personal Data

13.1 We will only use your personal information in accordance with our Privacy & Cookie Policy. Please take the time to read our Privacy & Cookie Policy, as it includes important terms which apply to you.


14. General

14.1 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

14.2 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

14.3 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

14.4 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

14.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Trading Terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

 

15. Indemnification

You agree to indemnify, defend and hold harmless Clumic Beauty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


16. Severability

In the event that any provision of these Terms and conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


17. Changes to Terms of Trading

We reserve the right, at our sole discretion, to update or change any part of the website Terms and condition by posting the updates/changes to the site. Any changes are effective immediately upon posting them to the Site. It is your responsibility to check our website periodically for changes and your continued use of or access to our website or the Service following the posting of any changes to these Terms and conditions constitutes acceptance of those changes, including, as applicable, by ceasing all use of the Site.

18. Questions about the terms and conditions of the site

Questions about the Terms of trading should be sent to us at info@clumicbeauty.com

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